A high profile blue chip client based in the Midlands had been using our services for the last 6 years.
We had been providing them with a direct weekly collection and delivery from Somerset to the Midlands. The delivery consisted of one person handling from collection to delivery for extremely fragile and high value components for the oil industry.
From their base in the Midlands our customer also required collections and deliveries to and from various different locations across the country. They were utilising the resources of several different Sameday Courier Companies to complete these deliveries. This was proving extremely expensive for our customer and the level of service they were receiving was dropping.
After looking closely at their additional requirements we implemented a proposal that meant we could accommodate these additional collections and deliveries and incorporate them with the weekly delivery. We would still be able to offer them the same high standards and quality that we gave them with the regular collection and delivery but we would be able to undertake the additional collections and deliveries at a fraction of the cost that they were paying the other courier companies as we would be integrating them with the existing delivery.